KissBook Pty Ltd | ABN 30 689 550 525
Effective from: 6 October 2026
1. About These Terms
These Terms of Service form a legally binding agreement between KissBook Pty Ltd ABN 30 689 550 525 (“KissBook”, “we”, “us”, “our”) and any caravan park, accommodation provider or operator (“Park”, “you”, “your”) that registers for or uses the KissBook platform.
By creating an account or using KissBook, you agree to these Terms in full. If you do not agree, do not use the platform.
2. Definitions
“Platform” means the KissBook software-as-a-service, including all web interfaces, tools, and integrations provided by KissBook.
“Booking” means any reservation of an Active Site for a guest created through the Platform — regardless of the booking status assigned (including Confirmed, Pending, Processing, Blocked, or Cancelled) and regardless of the payment method used.
“Active Site” means any campsite, cabin, powered site, or other accommodation unit with an Active status in the Platform.
“Booking Fee” means the flat fee of $3.00 AUD (GST inclusive) charged per Booking, as set out in Section 5.
“Alternative Payment Method” (shown in the Platform as a Custom Payment Method) means any payment collected by a Park from a guest outside of the Platform’s Stripe-integrated card payment flow — including cash, bank transfer (EFT), cheque, or any other method.
“Early Access Program” means the current pre-general-release phase of the Platform, as described in Section 3.
“Long-Term Tenancy” means a tenancy arrangement created through the Platform where a guest occupies an Active Site on an ongoing basis under a recurring Billing Cycle. A Long-Term Tenancy is recorded as a single Booking in the Platform.
“Billing Cycle” means the recurring payment period applicable to a Long-Term Tenancy — being weekly, fortnightly, or monthly, as agreed between the Park and the tenant.
“Demo Park” means a Park account provided by KissBook for evaluation purposes, flagged as a demo in the Platform and subject to Section 4A.
“Demo Period” means the period during which a Demo Park remains active, ending on the expiry date set by KissBook (if any).
“Demo Booking” and “Demo Payment” mean a booking or payment record created in a Demo Park. A Demo Booking is not a Booking for the purposes of Section 5, and a Demo Payment represents no transfer of funds.
3. Early Access Program
The Platform is currently in an Early Access phase. This means:
- Features may change. We are actively developing KissBook. Features, workflows, and interfaces may be added, modified, or removed.
- Pricing may change. Booking Fees and any future subscription pricing may be adjusted. We will provide at least 30 days’ written notice before any fee increase takes effect.
- The Platform is provided as-is. While we work hard to keep KissBook reliable, we do not guarantee uninterrupted availability during Early Access. We will communicate planned downtime where possible.
- Your feedback matters. Early Access participants help shape the product. We may contact you for feedback; participation is appreciated but not required.
Early Access status does not exempt Parks from these Terms, including all fee obligations in Section 5.
4. Our Services
KissBook provides an online booking management platform for caravan parks and campgrounds, including:
- Guest-facing booking and payment processing
- Calendar and site availability management
- Booking administration tools for park operators
- Stripe payment integration for card payments
- Monthly invoicing of Booking Fees for Custom Payments and unpaid Bookings
4A. Demo Parks
4A.1 What a Demo Park Is
A Demo Park lets you explore KissBook with your own park’s details before committing to a live account. It is provided free of charge, for evaluation only.
4A.2 No Fees
No Booking Fee applies during the Demo Period. Demo Bookings carry no liability for Booking Fees.
4A.3 No Real Payments
A Demo Park cannot connect to Stripe and cannot process card payments. The “Demo Pay” function records a Demo Payment so you can see the booking workflow end to end. No money moves, no receipt is valid, and no funds are ever owed or held by anyone.
4A.4 A Demo Park Is Not a Live Business
A Demo Park is for evaluating KissBook. It must not be used to take real bookings.
You must not:
- Accept a reservation from a real guest through a Demo Park
- Advertise, link to, or otherwise share a Demo Park with the public as a way to book accommodation
- Present a Demo Payment, demo confirmation, or demo invoice to any person as evidence of a real transaction
A Demo Park takes no payment, and its notifications are redirected to you rather than delivered to the person named on the booking. Anyone who booked through one would hold a reservation that does not exist. If a Demo Park is used this way, KissBook may end the Demo Period immediately and without notice under 4A.6, and may recover Booking Fees under Section 7.3.
4A.5 Guest Information
You may enter real guest details into a Demo Park. Because emails and SMS from a Demo Park are redirected to you, they are never delivered to the person named on the booking — no confirmation or other message will reach them. You remain responsible for handling any personal information you enter in line with your own privacy obligations.
4A.6 Duration and Termination
A Demo Park operates until its expiry date, after which access ends automatically and without further notice. KissBook may end, suspend, or delete a Demo Park at any time, for any reason, and may delete Demo Bookings, Demo Payments and related data without notice. The remedy period in Section 12.2 and the notice period in Section 13 do not apply to Demo Parks.
4A.7 Converting to a Live Account
If you convert a Demo Park to a live account, Booking Fees apply to all Bookings created from the date of conversion. Demo Bookings and Demo Payments are deleted on conversion and are not carried over or billed.
4A.8 No Warranty
A Demo Park is provided as-is and free of charge. To the maximum extent permitted by law, KissBook gives no warranty of any kind in relation to a Demo Park and accepts no liability arising from its use. Section 11.2 (Australian Consumer Law) continues to apply.
5. Booking Fees
5.1 Fee Structure
A Booking Fee of $3.00 AUD (GST inclusive) applies to every Booking created through the Platform. This fee is non-negotiable and applies regardless of:
- The booking status (Confirmed, Pending, Processing, Blocked, or Cancelled)
- The payment method used (card, cash, EFT, or any other method)
- Whether the booking was initiated by a guest or entered manually by the Park
- When the guest pays, or whether the guest has paid at all
5.2 How the Fee Is Collected
- Online Payments: Where a guest pays online by card, the Booking Fee is automatically included in the guest’s total at checkout and collected through the Platform’s Stripe integration. The Park receives the guest payment minus Stripe processing fees; KissBook’s Booking Fee is collected separately.
- Custom Payments: Where a guest pays the Park by cash, EFT, or any other Alternative Payment Method, the Booking Fee is not collected at checkout. The Booking Fee remains payable by the Park and is billed under Section 6.
- Unpaid Bookings: Where a Booking has not been paid, the guest owes the Park and the Booking Fee remains payable by the Park. It is billed under Section 6 for the month in which the Booking was created.
5.3 Cancellations
The Booking Fee is non-refundable in the event of a guest cancellation or booking modification. If a guest cancels, the Park may refund the guest according to its own cancellation policy, but the Booking Fee is retained by KissBook and remains owing regardless.
5.4 Fee Obligation Attaches at Booking Creation
The Booking Fee becomes owing at the time a Booking is created — not at the time of payment, and not at the time of check-in. Changing a booking’s status after creation (including to Cancelled or Blocked) does not extinguish the Booking Fee obligation. For Long-Term Tenancies, this obligation arises at the start of each Billing Cycle.
5.5 Long-Term Tenancy Fees
For Long-Term Tenancies, the Booking Fee applies per Billing Cycle payment rather than per Booking record. A single Long-Term Tenancy will therefore generate one Booking Fee for each billing period for the duration of the tenancy, including open-ended tenancies, until the tenancy is formally ended in the Platform.
- Online Payments: The Booking Fee is automatically added to each periodic rent payment processed through the Platform’s Stripe integration.
- Custom Payments: Where rent is collected by cash, EFT, or any other method outside the Platform, the Booking Fee remains payable by the Park and is billed under Section 6.
If a Long-Term Tenancy ends mid-cycle, the Booking Fee is owed for any billing period in which a rent payment was collected or became due.
6. Payment & Invoicing
6.1 Stripe Fees
Parks use their own connected Stripe account to receive card payments. Parks are solely responsible for all Stripe processing fees. KissBook is not liable for any Stripe fees, disputes, chargebacks, or Stripe account issues.
6.2 Monthly Invoicing
KissBook will issue a tax invoice to the Park on or around the first business day of each calendar month, covering all Booking Fees from the prior month that were not collected through the Platform’s online card payment flow, including Booking Fees for Custom Payments and for unpaid Bookings.
Payment is due within 14 days of the invoice date.
6.3 Overdue Invoices
KissBook reserves the right to:
- Charge interest on overdue amounts at a rate of 10% per annum, calculated daily
- Suspend or restrict Platform access until outstanding invoices are paid in full
- Engage a debt collection service for amounts more than 60 days overdue
- Report outstanding debts to relevant credit agencies
6.4 Disputes
If you believe an invoice contains an error, you must notify KissBook in writing within 14 days of the invoice date. Disputed amounts must still be paid in full pending resolution. If the dispute is resolved in your favour, KissBook will issue a credit note.
7. Fair Use & Prohibited Conduct
7.1 Genuine Use Required
You agree to use the Platform in good faith and for its intended purpose: managing legitimate guest bookings and site reservations for your park.
7.2 Fee Circumvention Prohibited
You must not use the Platform in any way designed to avoid or reduce your Booking Fee obligations. Prohibited conduct includes but is not limited to:
- Reserving a site for a guest using the Platform, and then collecting payment from that guest outside the Platform
- Cancelling a Booking after payment has been collected from a guest in order to avoid the Booking Fee
- Entering false or misleading information about bookings, payment methods, or guest transactions
- Using a Demo Park to manage real guest bookings, or to collect payment from a guest, in order to avoid Booking Fees
- Any other manipulation of booking records, statuses, or data intended to reduce the number of billable Bookings
7.3 Audit Rights
KissBook reserves the right to review your booking records, invoicing history, and Platform usage at any time to verify compliance with these Terms. Where KissBook reasonably determines that Booking Fees have been avoided through prohibited conduct, KissBook may:
- Issue a retrospective invoice for all Booking Fees owed
- Suspend or terminate your account
7.4 Other Prohibited Conduct
You also must not:
- Share login credentials with unauthorised parties
- Attempt to reverse-engineer, scrape, or copy the Platform
- Use the Platform for any unlawful purpose
- Interfere with the Platform’s operation or security
8. Accounts & Access
You are responsible for maintaining the security of your account credentials. You must notify KissBook immediately if you suspect unauthorised access to your account.
KissBook may suspend access to your account without notice if we reasonably believe there is a security risk or breach of these Terms.
9. Data & Privacy
KissBook collects and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy explains how we collect, use, store, and disclose personal information.
By using the Platform, you acknowledge that guest data entered into the Platform is processed in accordance with our Privacy Policy.
10. Intellectual Property & Data
10.1 The Platform
KissBook owns the Platform, including its software, design and documentation. You may use it while you have an account with us.
10.2 Your Data
Your bookings, payments, sites and pricing belong to you.
10.3 Guest Profiles
The details of guests who book with you are accessible to you. Each guest has one global profile, shared by every Park they book with, so no single Park owns it. You can update a guest’s profile while they have a current or recent booking; your changes are visible to the other Parks that guest books with, and are recorded.
10.4 Our Use of Data
We may use your data and guest profiles to run, support and bill for the Platform, check compliance with these Terms, and meet legal obligations. We may also use anonymised data that identifies no Park or person.
11. Warranties & Limitation of Liability
11.1 No Uptime Guarantee
During Early Access, KissBook does not warrant that the Platform will be uninterrupted, error-free, or available at any particular time.
11.2 Australian Consumer Law
Nothing in these Terms excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by law.
11.3 Limitation
To the maximum extent permitted by law, KissBook’s total liability to you for any claim arising under or in connection with these Terms is limited to the total Booking Fees paid by you to KissBook in the three months prior to the claim.
KissBook is not liable for any indirect, incidental, special, or consequential loss, including loss of revenue, loss of data, or loss of business opportunity.
12. Termination
12.1 By You
You may terminate your account at any time by contacting KissBook in writing. Outstanding invoices remain payable on termination.
12.2 By KissBook
KissBook may suspend or terminate your account immediately if:
- You breach these Terms and fail to remedy the breach within 7 days of written notice
- You engage in fee circumvention or other prohibited conduct (Section 7)
- Any invoice remains overdue for more than 60 days
- We are required to do so by law
12.3 Effect of Termination
On termination, your access to the Platform ceases. KissBook will retain your data and guest profiles in accordance with our Privacy Policy and applicable law. Outstanding Booking Fees remain owing and are immediately due.
13. Changes to These Terms
KissBook may update these Terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use of the Platform after the effective date of updated Terms constitutes acceptance.
For changes required by law or to address security issues, shorter notice may be given.
14. Governing Law
These Terms are governed by the laws of Queensland, Australia. Both parties submit to the exclusive jurisdiction of the courts of Queensland.
15. Contact
KissBook Pty Ltd
ABN 30 689 550 525
hello@kissbook.com.au
kissbook.com.au