KissBook sends guests text messages for you, and you can send your own from a booking. You can also text your team. Everything sent appears on the Messages page. Go to Messages to see it.
Texting a guest
- Open the booking and select SMS.
- Check the mobile number. It must be an Australian mobile. The guest’s number is filled in for you.
- Edit the message. It starts with the guest’s first name, the booking number and your park’s name and phone. A counter shows how many text messages it will use.
- Select send. You return to the booking with a confirmation.
If the booking has no guest yet, the SMS button is hidden. Add a guest first.
Guest replies to texts
- Guests cannot reply to these texts. They can call or text you on the numbers in the message.
Texting your team
- Go to Messages and select SMS Staff.
- Tick the people to text, or tick All, and write the message.
Texting your team is not open to every account. If you see a message that you are not authorised, contact KissBook. Only team members with a mobile number saved appear in the list. Add numbers: Go to Settings > Staff Settings.
Checking which texts were sent
- On the Messages page, the Guest SMS and Staff SMS tabs list the latest messages with the number, date and start of the text.
- Select a message to see who sent it (KissBook for automatic texts), the number, the date and time in your park’s time zone, and the full text.