Go to Accounts > Payments to see every payment taken at your park. Open a payment to see its details. Refunds are covered at the end.
The payments list
- Tabs: All, Online (card payments) and one tab for each custom payment method you have used.
- Each row shows the booking number, the date and time, the amount and the payment type. Select a row to open the payment.
- Use the search box to find a payment.
Payment details
- Shows the booking it belongs to, the date, the status, the amount and the booking fee, and who paid.
- For a card payment it also shows the card (brand and last four digits), the billing name and a link to Stripe’s receipt.
- Select the booking number to open the booking.
Refunding a payment
- Cancelling a booking does not refund the guest. See Cancelling a booking.
- The booking fee of $3.00 is not refunded, whatever you refund the guest. See Booking fees.
- The Refund page is not ready for use yet. To refund a card payment, refund it in your own Stripe account. KissBook records refunds made in Stripe against the booking.
- Refund cash or bank transfers yourself, the same way the guest paid.
- Stripe’s processing fees are your park’s cost. See Terms of Service section 6.1.