KissBook sends some emails to guests for you, and you can send your own from a booking. Everything sent is recorded. Go to Messages to see it.
Emails KissBook sends automatically
- KissBook emails the guest at key points, for example when a booking is made or confirmed, or when a card payment fails.
- Invoices you send from KissBook are also emailed to the guest. See Guest invoices.
Send your own email to a guest
- Open the booking and select Email. The button shows once a guest is on the booking.
- Choose a Template. The subject and message are filled in with the booking’s details.
- Edit the subject if you need to.
- Under Attachments, tick any of your park’s info sheets (and the invoice PDF, when there is one) to send with it.
- Select Send Email.
- Leaving the page before you send asks you to confirm, so you do not lose your message.
Check which emails were sent
- On the Messages page, the Guest Emails tab lists emails. Select one to see who it went to, when, the subject, the message and any attachments.
- The booking’s own log also lists the emails sent for it.