Every booking needs a guest so you can message them, take payment and check them in. Search for the guest first; register a new one only if they are not found.
Find a guest on a booking
- Open the booking page. If no guest is on the booking, a search box is shown.
- Type the guest’s full email address or complete mobile number to find a returning guest from any park. Type part of a name, email or number to search your own park’s guests.
- Select the guest to add them to the booking.
Register a new guest
- If nobody matches, select the link or the plus button to register a new guest. What you typed is filled in for you.
- Enter First Name, Last Name, Phone and Email. Vehicle License and Drivers License are optional.
- Select Register Guest. The guest is added to the booking.
If the guest already exists
- If the email already has a guest account, nothing is created. The page shows that guest with a Use this guest button.
- If the phone number is used by another guest (for example a couple sharing a number), you can choose Use this guest or Register as new guest.
- An email that belongs to a staff or owner account is refused.
Removing a guest
- See The booking page. A guest can be removed only while nothing has been sent or paid.
Guests share one profile across parks, so searches never show who has booked elsewhere. See Terms of Service section 10.3.